Spring Family Session Terms
Last updated: 4 September 2026
These terms apply specifically to Spring Family Sessions provided by Water Cloud Images at Wollongong Botanic Garden.
They operate together with the general Water Cloud Images Terms & Conditions. If these terms differ from the general terms, these Spring Family Session Terms apply to the extent of the inconsistency, subject to Australian Consumer Law.
1. Session details
Each booking includes:
one 20-minute Spring Family Session at Wollongong Botanic Garden;
up to six people from one household;
a curated online proof gallery delivered within two weeks of the session; and
the client’s choice of eight fully edited digital photographs.
The booking price is $275 including GST.
Additional photographs or an upgrade to the complete edited gallery may be purchased separately after gallery delivery.
2. Booking and payment
Full payment of $275 is required when booking.
A booking is confirmed only when:
the booking process has been completed successfully;
full payment has been received; and
the client has received confirmation from Water Cloud Images.
Available times are offered on a first-come, first-served basis. Starting the booking process does not reserve a time until payment and confirmation are complete.
By completing the booking and payment, the client confirms that they have read and accepted these terms.
3. Family size and participation
A booking covers up to six people from one household.
Clients wishing to include a larger group, multiple households or extended family must contact Water Cloud Images before booking. Approval is not guaranteed, and the 20-minute session duration will not be extended unless agreed in writing.
A parent or responsible adult must supervise children throughout the session and follow reasonable safety directions given by the photographer.
4. Arrival and lateness
Clients should arrive 10–15 minutes before their booked starting time to allow time for parking and walking to the meeting point.
Sessions operate to a fixed schedule. A late session will still finish at its original scheduled finishing time.
If the client arrives 15 minutes or more after the booked starting time, the session may be treated as missed and cannot ordinarily proceed. Any refund or transfer will then be determined under the cancellation provisions below and any rights that apply under Australian Consumer Law.
5. Location and pets
Sessions take place at Wollongong Botanic Garden. The precise meeting point and arrival instructions will be supplied before the session.
Clients must comply with applicable garden and venue rules.
Pets are not permitted within Wollongong Botanic Garden and cannot be included in these sessions.
If the nominated area becomes unavailable or unsuitable, Water Cloud Images may use another suitable area within the garden or arrange a reasonable alternative.
6. Weather
Light cloud and overcast conditions are suitable for photography and will not ordinarily result in postponement.
Water Cloud Images will monitor the forecast and determine whether conditions are suitable and safe. If postponement appears necessary, clients will normally be notified by email and text by 5 pm on the day before the session.
Weather conditions may change unexpectedly. Water Cloud Images may adjust the running order, meeting point or session arrangements where reasonably necessary, including on the day.
If Water Cloud Images postpones a session because of unsuitable or unsafe weather, the client will be offered an available replacement time. If no reasonable replacement can be provided, the client may choose a full refund.
If Water Cloud Images confirms that the session will proceed but the client independently decides not to attend, the client cancellation provisions apply.
7. Client cancellations and transfers
More than seven days before the session
If the client gives notice more than seven days before the scheduled starting time, they may choose either:
a full refund; or
one transfer to another available Spring Family Session time.
Seven days or less before the session
If notice is given seven days or less before the scheduled starting time, the client may request one transfer to another available Spring Family Session time.
If the client cancels instead, a full refund will be provided if the original session time is subsequently booked and paid for by another client.
If the time cannot be refilled, Water Cloud Images may retain the payment to reflect the reserved session time and the reasonable loss resulting from the late cancellation, subject to Australian Consumer Law.
Transferred bookings
Only one client-requested transfer is permitted. A transferred booking cannot ordinarily be transferred again.
If a transferred booking is later cancelled, a refund will be provided only if the replacement time is subsequently filled by another paying client or where otherwise required by law.
8. Illness and emergencies
If a child or participating family member becomes unwell, the client should contact Water Cloud Images as soon as reasonably possible and, wherever possible, before the session begins.
Sudden illness, emergencies and other exceptional circumstances will be considered reasonably and individually. An illness-related transfer counts as the client’s one permitted transfer and remains subject to available Spring Family Session times.
Failure to attend without contacting Water Cloud Images may be treated as a missed session.
9. Photographer cancellation or inability to perform
If Water Cloud Images cannot provide the session because of illness, emergency, unsafe conditions or another circumstance affecting its ability to perform the service, reasonable efforts will be made to offer a replacement time.
If no reasonable replacement can be provided, the client will receive a full refund of the amount paid for the affected session.
10. Photographic style and coverage
By booking, the client acknowledges that they are familiar with the photographic style displayed by Water Cloud Images.
Water Cloud Images retains artistic discretion over posing, composition, lighting, image selection and editing. Every family member is not guaranteed to appear in every photograph, and specific expressions, poses or individual images cannot be guaranteed.
Only selected, fully edited photographs are delivered. Unedited files and RAW files are not supplied.
11. Gallery delivery and image selection
The online gallery will ordinarily be delivered within two weeks of the session.
The client may select eight edited digital photographs from the curated gallery. Additional photographs or the complete edited gallery may be purchased separately at the prices displayed when the gallery is delivered.
The gallery will remain available for 12 months from delivery unless another period is stated in writing. Clients are responsible for downloading and securely backing up purchased photographs.
Delivery timeframes may be reasonably extended where circumstances outside the photographer’s control affect production. The client will be notified if a significant delay occurs.
12. Copyright and personal use
Water Cloud Images retains copyright in all photographs.
The client receives a personal-use licence for the eight included photographs and any additional photographs purchased. This allows the client to:
download and store the photographs;
make prints for personal use;
share them with family and friends; and
publish them on personal social-media accounts.
Photographs must not be sold, used commercially or supplied to another business for commercial use without written permission.
Clients must not apply filters, materially alter the editing, remove branding where supplied, or present altered versions as the photographer’s finished work.
13. Use of photographs by Water Cloud Images
Any use of the photographs by Water Cloud Images for its portfolio, website, social media or paid advertising will be governed by the client’s separate consent response.
Consent is optional. Declining marketing use will not affect the booking, session experience or photographs supplied to the client.
14. Privacy
Personal information collected during booking and service delivery will be handled in accordance with the Water Cloud Images Privacy Policy.
Payment information is processed through the available third-party payment provider and is also subject to that provider’s privacy and security practices.
15. Consumer rights and liability
Nothing in these terms excludes, restricts or modifies any consumer guarantee, remedy or other right that cannot lawfully be excluded under Australian Consumer Law.
Water Cloud Images will take reasonable care in providing the session and handling the resulting photographs.
If a technical failure, data loss or another issue prevents delivery, Water Cloud Images will provide the remedy required by Australian Consumer Law. Depending on the circumstances, this may include re-performance of the service or a refund.
16. Concerns and disputes
If a concern arises, the client should contact Water Cloud Images promptly so that both parties can attempt to resolve it directly and in good faith.
These terms are governed by the laws of New South Wales, Australia.
17. Contact
Water Cloud Images
Email: info@watercloudimages.com
ABN 44 184 695 936