Terms & Conditions

These terms apply generally to services provided by Water Cloud Images.

By booking a session, accepting a quote, signing an agreement, paying a retainer, or otherwise engaging Water Cloud Images, you agree to the relevant terms for your booking.

Where a specific booking agreement, quote, or invoice is issued, those documents form part of your booking and apply to the booked service. If there is any inconsistency, the specific booking documents take priority to the extent permitted by law.

Bookings

A booking is confirmed once the required agreement has been accepted, the required retainer has been paid, and the session or wedding date has been confirmed in writing.

Availability is offered on a first-come, first-served basis.

Water Cloud Images reserves the right to decline bookings that conflict with existing commitments, involve unsafe conditions, or cannot be delivered to a professional standard.

Payments

Prices are as listed on the website or provided in writing.

All displayed prices are in Australian dollars and include GST unless stated otherwise.

A retainer is required to secure a booking date and is credited toward the total booking price.

For family, portrait, and lifestyle & branding sessions, the remaining balance is due before the scheduled session, according to the payment schedule confirmed at booking.

For weddings, the payment schedule will be confirmed in the quote, invoice, and booking agreement.

No images, galleries, albums, printed products, or final deliverables will be released until full payment has been received.

Cancellations and rescheduling

Rescheduling requests should be made as early as possible and are subject to availability.

For family, portrait, and lifestyle & branding sessions, at least 48 hours’ notice is generally required to reschedule, except where illness, unsafe weather, or other reasonable circumstances apply.

For weddings, date changes and postponements are handled according to the wedding booking agreement.

Retainers secure a specific date and prevent other bookings from being accepted. Retainers are generally non-refundable if a booking is cancelled by the client and not rescheduled, except where a refund is required by law.

If Water Cloud Images is unable to attend due to illness, emergency, severe weather, or circumstances beyond reasonable control, every reasonable effort will be made to offer a new date. Where appropriate, a replacement photographer of similar style and standard may also be arranged.

Style and editing

By booking, you acknowledge that you are familiar with the photographic style shown on this website.

All images are edited in Water Cloud Images’ established photographic style.

Unedited or RAW images are not provided.

Additional editing requests outside the normal style may incur an extra fee.

Use of images

Water Cloud Images retains copyright of all photographs.

Clients receive a personal-use licence, which allows:

  • printing for personal use

  • sharing with family and friends

  • posting on personal social media

Images may not be altered, sold, supplied to third parties for commercial use, or used commercially without written permission.

For lifestyle & branding sessions, limited commercial use for self-promotion on the client’s own website, social media, and marketing channels may be permitted where agreed in writing.

Unless a written privacy request is made before or at the time of booking, selected images may be used by Water Cloud Images for portfolio, website, social media, or promotional purposes.

Privacy requests will always be respected.

Delivery of images

Delivery timeframes vary by service and collection and will be confirmed at the time of booking.

Images are delivered through an online gallery unless otherwise agreed.

Clients are responsible for downloading and backing up their images after delivery.

Locations and third-party conditions

Water Cloud Images is not responsible for restrictions, cancellations, delays, access limitations, permit requirements, or site-specific rules imposed by venues, councils, weather, or third parties.

If a location becomes unavailable or unsuitable, a reasonable alternative will be arranged where possible.

Liability

Water Cloud Images takes reasonable care to provide services as described.

To the extent permitted by law, Water Cloud Images is not responsible for circumstances beyond reasonable control, including but not limited to weather conditions, illness or injury, venue restrictions, travel delays, equipment failure, emergencies, or unforeseen events.

In the unlikely event of technical failure, loss of data, or other circumstances preventing delivery of images, liability is limited to the amount paid for the affected service, except where a different remedy is required by Australian Consumer Law.

Nothing in these terms limits any rights you may have under Australian Consumer Law.

Privacy

Personal information is handled in accordance with the Privacy Policy published on this website.

Disputes

If a concern arises, both parties agree to first attempt to resolve the matter directly and in good faith before seeking formal dispute resolution.

These terms are governed by the laws of New South Wales, Australia.

Contact

Water Cloud Images
Email: info@watercloudimages.com