Terms & Conditions
Water Cloud Images · Version: 24 September 2026
This page summarises how Water Cloud Images works for weddings, families, branding and professional portraits, and events we agree to cover. It is a general guide, not a separate booking agreement. Your service agreement or other booking terms, any accepted quote, and any later changes agreed in writing set out the conditions for your booking. If this summary differs from those conditions, the specific booking conditions apply.
Each service agreement or booking page explains how you accept it and when your date is reserved. Nothing on this page excludes, restricts or modifies your rights under the Australian Consumer Law.
Spring Family Sessions are also subject to the specific Spring Family Session Terms.
Bookings
A booking is confirmed in the way described in its service agreement or booking terms, including acceptance of the quote and agreement and payment of a retainer where these are required. We confirm agreed dates in writing or through the online booking process. Dates are subject to availability until confirmed.
We may decline a booking that conflicts with existing commitments, involves unsafe conditions or cannot be delivered to a professional standard.
Payments
Prices are in Australian dollars. Your accepted quote or booking page shows the amount payable and any applicable GST. A retainer is required only if stated in your quote or booking terms and is credited toward the total price. Whether it is refunded on cancellation depends on the agreement for your service. A booking with $0 payable has no retainer or balance unless a separate cost is agreed as described in its agreement.
Where a payment is due before delivery, final images, galleries and products are released once that payment has been made, subject to your rights under the law.
Rescheduling and cancellation
Please tell us about a change as early as possible. Rescheduling depends on availability and the notice and other terms for your booking. We will discuss illness, unsafe weather and other genuine circumstances with you under the applicable agreement.
The service agreement or booking terms and any accepted quote govern postponements, cancellations, refunds and any fee. For a booking stated to be at no charge, no retainer or cancellation fee applies. A separately approved third-party cost may still be payable if agreed in advance under the specific agreement.
If we cannot provide the agreed coverage because of illness, emergency or another disruption, we will contact you promptly and discuss a new date, a replacement photographer of comparable professional standard where appropriate, or another remedy under your booking agreement and applicable law.
Style and editing
Please review our photographic style before booking. We select and edit images in that style. RAW files, unedited or unselected images, duplicates and working files are not supplied unless we agree in writing. Extensive retouching or work outside the agreed editing may be quoted separately.
Use of images
Your service agreement sets out your licence to use the edited photographs delivered to you. Wedding and family licences cover personal use; branding licences cover agreed self-promotion; event licences cover the agreed event uses. The specific agreement and quote govern any additional business, advertising or third-party use.
Reasonable cropping for a licensed use is generally allowed. Material alterations and AI training are governed by your agreement. Please ask us before giving another party independent commercial use of the photographs.
Our use of images
Whether we may use identifiable photographs for our own portfolio or promotion is governed by your service agreement and its permissions. We seek a parent or guardian’s permission before using an identifiable image of a child for our own promotion.
Delivery
Delivery times and any preview images are set out in the quote or booking terms for your service. Images are usually delivered through a private online gallery. Your agreement or booking terms set out how long the gallery remains available. Please download and back up your images after delivery.
Locations
Please tell us about access rules, photography restrictions and permits at your venue or chosen location. If a location becomes unavailable or unsuitable, we will discuss a reasonable alternative. Your service agreement sets out who arranges access, permissions and any related costs; we will agree any extra charge with you before incurring it.
Liability
We provide our services with reasonable care and skill. If a disruption, technical failure or data loss affects the agreed services or photographs, we will tell you, make reasonable recovery efforts where possible and discuss a remedy under your booking agreement and applicable law. Nothing on this page limits your rights under the Australian Consumer Law.
Privacy
We handle personal information in line with our Privacy Policy at watercloudimages.com/privacy-policy
Disputes
If a concern arises, please contact us so we can try to resolve it directly and in good faith. This does not prevent either of us from exercising our legal rights. These terms are governed by the laws of New South Wales.
Contact
Water Cloud Images
ABN 44 184 695 936
info@watercloudimages.com
watercloudimages.com